How to use Rapid Penang On-Demand

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Rapid Penang On-Demand is a relatively new public transport initiative introduced to provide greater convenience and flexibility for passengers in Penang. Unlike the regular fixed-route bus services, this system allows riders to book their journeys in advance through an app, choosing their pickup and drop-off locations within designated service areas. It was launched to complement the existing Rapid Penang network, making public transportation more accessible to areas where demand does not always justify a fixed schedule bus service. The service began on 1 August 2024 with the first route, T210B, launched in Farlim and Air Itam.¹.

How to use Rapid Penang On-Demand (30 August 2025)

What is Rapid Penang On-Demand?

Rapid Penang On-Demand is a technology-driven bus service that operates similarly to ride-hailing services but with the affordability of public transport. Passengers can make bookings using their smartphones and enjoy a more direct journey within the coverage of specific zones. It was started to serve both locals and visitors, especially those who find it challenging to access regular bus stops or routes.

This service helps reduce waiting times, improves accessibility for suburban communities, and ensures that buses only operate when and where there is actual demand. By doing so, it is a cost-effective solution for Rapid Penang while also being environmentally friendly, as it reduces unnecessary bus trips.

Routes of Rapid Penang On-Demand

Currently, there are 13 on-demand routes available across Penang Island and Seberang Perai.²:

• T110B: Gurney and Tanjung Bungah
• T210B: Farlim and Air Itam
• T313B: Bayan Baru
• T710B: Sunway and Butterworth
• T712B: Alma
• T711B: BM City (Bukit Mertajam)
• T611B: Bertam
• T410B: Balik Pulau
• T811B: Transkrian / Nibong Tebal
• T810B: Batu Kawan
• T111B: George Town
• T311B: Jelutong
• T312B: Bayan Lepas

Each route serves a specific neighborhood or township, ensuring passengers in both urban and suburban Penang have better access to reliable transport.

How to Use Rapid Penang On-Demand

Using this service is simple, even for first-timers. Follow these steps to make your booking:

1. Download the Kummute App – Search for Kumpool on the App Store or Google Play and install it on your smartphone.
2. Make the booking – Open the app, select Rapid Penang On-Demand, and begin the booking process.
3. Choose pickup and drop-off locations – Select your starting point and your intended destination within the service zone.
4. Confirm the booking – Review the details, such as fare, pickup time, and drop-off point, then confirm your ride.
5. Wait at the chosen location – Be at the designated pickup spot at the scheduled time.
6. Make your payment – Payment can be made conveniently using one of the following options:
   • Pas Mutiara My50
   • Pas OKU Smile (for persons with disabilities)
   • Debit/Credit card
   • DuitNow QR
   • e-Wallets

This flexibility makes the service inclusive, allowing riders to use their preferred payment method.

Benefits of Rapid Penang On-Demand

There are several reasons why locals and visitors might find this service appealing:

• Convenience: No need to wait for scheduled buses; book when you need it.
• Accessibility: Serves neighborhoods that may not be covered by regular bus routes.
• Affordability: Maintains the low-cost advantage of public transportation compared to ride-hailing.
• Flexibility: Multiple payment methods and app-based bookings make it easy to use.
• Environmentally friendly: Reduces unnecessary bus trips and lowers carbon emissions.

Contact for Enquiries

If you have questions about bookings, payments, or routes, you may reach out via email at rapidcare@prasarana.com.my.

Quick Facts

References

1. The Star: On-demand bus service for Penang
2. Rapid Penang Official Website

Page Details

This page was created on 30 August 2025. Hi, my name is Timothy and created it from my research, for my own entertainment, knowledge and to satisfy my curiosity. I am providing the information to you in good faith and hope it is useful. I try to get the details as accurate as possible. I also try to update the page whenever I stumble on new details. So this and all my other pages are perpetual work in progress. If you discover any error, please politely inform me, pointing out where the error lies, and I will correct it as soon as possible. Your helpfulness will keep this page accurate, relevant and helpful to those who need the information.

Taking the bus in Penang