On this page, we provide information on using the telephone while in Penang as well as useful phone numbers that you might want to keep handy
Using the public phone
There are both coin-operated as well as card-operated public telephones in Penang. Some accept both coins and cards. Local calls cost 10 sen per 3 minute. When making long distance call, it may be more convenient to use a phonecard than to prepare a bagful of coins.
The main telephone service provider is TM (which stands for Telekom Malaysia). It offers iTalk with Mobile phone card, which uses Voice-over-Internet-Protocol, VoIP, allowing you to make discounted calls from both payphones as well as your hotel room phones. In addition, TM also offers the conventional phone card, called Kadfon, which allows you to make calls from any of its public card phones. The Kadfon comes in denominations of RM5, RM10, RM20, RM50 and RM100.
The following are the rates for making calls:
| Distance |
7:00am - 7:00pm |
7:01pm - 6:59am |
| < 50km |
10 sen / 60 sec |
10 sen / 90 sec |
| 50 < distance < 150km |
10 sen / 20 sec |
10 sen / 40 sec |
| 150 < distance < 550km |
10 sen / 7.5 sec |
10 sen / 15 sec |
| > 550km |
10 sen / 4 sec |
10 sen / 8 sec |
When using Kadfon to call a mobile phone, the rates are as follows:
| Distance |
7:00am - 6:59pm |
7:00pm - 6:59am |
| within same mobile phone area |
10 sen / 20 sec |
10 sen / 40 sec |
| adjacent mobile phone area |
10 sen / 7 sec |
10 sen / 15 sec |
| non-adjacent mobile phone area |
10 sen / 4 |
10 sen / 8 sec |
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Public phone in Penang
Useful Phone Numbers
Emergency Numbers
Police and Ambulance:999
Fire:994
Rescue: 991
Other useful numbers
Telephone Directory (Information): 103
International Operator: 101
Telephone Faults: 100
For the following numbers, precede with 04 state access code if calling from another state outside Penang, Kedah and Perlis, and precede that with 60 (dropping the 0 of the state access code) if calling from outside Malaysia.
Tourist Information Centre: 261 4461
Butterworth Train Station: 261 0290
Immigration Department: 250 3419
Flight Information: 643 0373
Public Complaints Bureau: 263 6893
Coin operated phones in Penang
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