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Information on how to use the telephone while in Penang along with useful phone numbers that you might want to keep handy

Using the public phone

There are both coin-operated as well as card-operated public telephones in Penang. Some accept both coins and cards. Local calls cost 10 sen per 3 minute. When making long distance call, it may be more convenient to use a phonecard than to prepare a bagful of coins.

The main telephone service provider is TM (which stands for Telekom Malaysia). It offers iTalk with Mobile phone card, which uses Voice-over-Internet-Protocol, VoIP, allowing you to make discounted calls from both payphones as well as your hotel room phones. In addition, TM also offers the conventional phone card, called Kadfon, which allows you to make calls from any of its public card phones. The Kadfon comes in denominations of RM5, RM10, RM20, RM50 and RM100.

The following are the rates for making calls:

Distance 7:00am - 7:00pm 7:01pm - 6:59am
< 50km 10 sen / 60 sec 10 sen / 90 sec
50 < distance < 150km 10 sen / 20 sec 10 sen / 40 sec
150 < distance < 550km 10 sen / 7.5 sec 10 sen / 15 sec
> 550km 10 sen / 4 sec 10 sen / 8 sec

When using Kadfon to call a mobile phone, the rates are as follows:

Distance 7:00am - 6:59pm 7:00pm - 6:59am
within same mobile phone area 10 sen / 20 sec 10 sen / 40 sec
adjacent mobile phone area 10 sen / 7 sec 10 sen / 15 sec
non-adjacent mobile phone area 10 sen / 4 10 sen / 8 sec



Public phone in Penang

Useful Phone Numbers

Emergency Numbers
  • Police and Ambulance:999
  • Fire:994
  • Rescue: 991 Other useful numbers
  • Telephone Directory (Information): 103
  • International Operator: 101
  • Telephone Faults: 100

    For the following numbers, precede with 04 state access code if calling from another state outside Penang, Kedah and Perlis, and precede that with 60 (dropping the 0 of the state access code) if calling from outside Malaysia.

  • Tourist Information Centre: 261 4461
  • Butterworth Train Station: 261 0290
  • Immigration Department: 250 3419
  • Flight Information: 643 0373
  • Public Complaints Bureau: 263 6893


    Coin operated phones in Penang

  • Personal Guided Tour of Penang



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    Thank you very much for visiting Penang Travel Tips! My name is Tim. As the writer of this website, I invite to read and make use of the articles on Penang and its attractions. Penang Travel Tips combines my knowledge of Penang with talking to people, asking questions, taking photographs, snooping around, and lots and lots of research. All the photos in Penang Travel Tips available for commercial printing - if you need to use any of them, just write to me. If you have any questions about Penang, or wish to share your experience with me, please write to me at the email address as shown below.

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    Get the best rates when booking Penang hotels

    Before booking a hotel room, make sure you are getting the lowest price for it. Different hotel booking websites offers the same room at different prices. If you stick with one site all the time, you could be paying more for the same room. Now why pay more?

    The form below is a Research Engine. It doesn't take bookings. Instead it lets you find the hotel booking website that offers the room you want at the lowest price. You can see and compare what different sites are offering, and then click to choose the one with the best price. Do this, and you're guaranteed to save a whole lot of money on your room reservations!



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    Our engine will return you a list of possible flights that you can take. You can compare the fare of different airlines for your trip. Click on your selected airline, and we transfer you to the airline website.


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